This package is designed to help teams work alongside each other in a collaborative way. This package facilitates a step-by-step process leading to the articulation of a service philosophy. I have used this process with teams I have worked alongside since 1999. It provides a strong foundation for effective relationships. I have included some of the pages in this guide to give you an idea of the process.

Although there is not a defined period of time for you to work through this process it is envisaged that it could take a number of weeks. This process should be an opportunity for you to delve in to your beliefs and values, and negotiate a core philosophy for your current team.

The articulation of a service philosophy that truly reflects your values and beliefs is a foundation in your work practices. Your philosophy underpins your practice in all aspects of your work.

This package is flexible, - if as a team you believe that you already have your ground rules in place, then you need to move to the next relevant section. For some teams you may need to go straight to the service philosophy discussion.